How to access captions

In Aotearoa New Zealand

In general, TV remote controls have a dedicated button to switch on captions, commonly labelled as STTL, SUBT, SUBT/CC or Subtitle. Menu Setup Options in some TVs can further allow users to change the font, colour, language and other caption related settings. The table below is a cross-section of TV makes and models with specific instructions. If this guide fails to cover your TV or device, we recommend searching the internet for a user manual.

  • TV Receivers

    Panasonic

    1. 01

      On the remote, press the STTL or STTL/AD button

    2. 02

      Follow the on-screen menu if required to setup preferences.

    3. 03

      First Time setup:

    4. 04

      Select Setup

    5. 05

      Select Display Settings

    6. 06

      Select Subtitle Type

    7. 07

      Select OK

    Panasonic 2025 models

    1. 01

      On the remote press the Settings button. It may look like a cog.

    2. 02

      Select Accessibility

    3. 03

      Select Captions

    4. 04

      Toggle on Display

    Samsung

    1. 01

      From a Smart remote control press the HOME button Follow the on-screen menu.

    2. 02

      Select Settings

    3. 03

      Select General

    4. 04

      Select Accessibility

    5. 05

      From a Normal remote control press the AD/SUBT button

    6. 06

      Select Subtitle Settings
      Subtitle toggles Captions to On or OFF

    Samsung 2023-2025 models

    1. 01

      On the remote press the Settings button. It may look like a cog.

    2. 02

      Select the cog Menu icon on screen.

    3. 03

      Navigate across to Subtitle.

    4. 04

      Under Subtitle, select Preferred.

    JVC

    1. 01

      From the Remote press the SUB.T/CC or SUBT button

    JVC 2025 models

    1. 01

      On the remote press the Settings button. It may look like a cog.

    2. 02

      Select Accessibility.

    3. 03

      Toggle on Captions.

    LG 2023-2025

    1. 01

      On the remote press the Settings button. It may look like a cog.

    2. 02

      Select General.

    3. 03

      Select Accessibility.

    4. 04

      Toggle on Subtitles.

    LG 2020-2021 models

    1. 01

      From the remote, press the Setup Button

    2. 02

      From the menu, Set subtitles to ON Set Hard of Hearing to ON

    LG 2019 models

    1. 01

      From the remote, press SUBTITLE

    2. 02

      Select Channel

    3. 03

      Select Subtitle

    4. 04

      Digital subtitle Language 1st

    5. 05

      Press OK

    6. 06

      Press the UP or DN button to select Secondary Subtitle Language

    7. 07

      Press OK

    8. 08

      Press Exit or Settings button to close the menu

    LG 2018 models

    1. 01

      From the remote, press the Subtitle Button

    2. 02

      Select English or Select OFF

    Philips

    1. 01

      From the remote, press SUBTITLE

    2. 02

      Select Digital Subtitle

    3. 03

      Press OK

    4. 04

      Select ON

    5. 05

      Press OK

    Sony

    1. 01

      From the remote, press CC button to turn subtitles on

    2. 02

      Press CC button again to switch subtitles Off

    Sony 2024-2025 models

    1. 01

      From the remote, press Settings button. It may look like a wrench.

    2. 02

      Select System.

    3. 03

      Select Accessibility.

    4. 04

      Toggle on Captions.

    TCL

    1. 01

      From the remote, press SUBT button

    2. 02

      To setup, press setup button on the remote

    3. 03

      Select Channel

    4. 04

      Select Subtitle

    5. 05

      Select Digital subtitle Language 1st

    6. 06

      Press OK

    7. 07

      Press EXIT or Setup to close the menu

    TCL 2025 models

    1. 01

      From the remote press Menu.

    2. 02

      Select Accessibility.

    3. 03

      Toggle on Captions.

    Veon

    1. 01

      From the remote, press the SUBTITLE button

    Hisense

    Some Hisense remotes have a SUBTITLE button to activate captions. After pressing this button, select English. Otherwise, follow the below steps.

    1. 01

      From the remote press Menu

    2. 02

      Select Subtitle

    3. 03

      Select English

    Konka

    1. 01

      On the remote press the Settings button. It may look like a cog.

    2. 02

      Select Accessibility

    3. 03

      Toggle on Captions.

  • Set Top Boxes

    DishTV Smart Android A7070

    1. 01

      On the remote, press the MENU button

    2. 02

      Scroll down to the help section.

    3. 03

      Select Subtitles

    4. 04

      Press OK to toggle Subtitles On or Off

    5. 05

      Left Arrow button to exit Menu

    DishTV S7070 (Satellite)

    1. 01

      From the remote, press SUBT button

    2. 02

      Press Green button to switch DVB Captions on

    3. 03

      Press Green button again to change to TTX captions

    4. 04

      Press Green button again to switch all captions off

    5. 05

      To switch on TTX captions press button.

    6. 06

      Press TXT twice to remove TTX captions.

    Older Satellite SetTop Boxes Hills etc

    1. 01

      To setup Press the Teletext Button TTX or TXT

    2. 02

      Key in page 801 if required.

    MySky

    1. 01

      Turning on Captions permanently- via the setup button

    2. 02

      Press Setup Button (to display setup banner)

    3. 03

      Scroll to and select Audio & Subtitles

    4. 04

      Scroll to and select Language

    5. 05

      Using the Left/right arrows, select English

    6. 06

      Press the Green button to save settings.

    7. 07

      To switch Captions off

    8. 08

      Press the Setup Button

    9. 09

      Scroll to and select Audio & Subtitles.

    10. 10

      Scroll to and select Language

    11. 11

      Using the Left/right arrows, select Off

    12. 12

      Press the Green button to save settings

  • Computer and Device Applications

    TVNZ+ On Windows

    1. 01

      Hover the mouse pointer over the picture

    2. 02

      When Programs are captioned, a CC symbol at the bottom of screen is shown. Mouse click on this symbol

    3. 03

      On the pop up menu, select English to display captions or Captions off to switch them off

    TVNZ+ on iOS devices

    1. 01

      Hover the mouse pointer over or touch the video window. The control bar will appear at the bottom of the screen

    2. 02

      If the program is captioned, a CC symbol will appear in the control bar

    3. 03

      Mouse click on this symbol

    4. 04

      On the pop up menu, Select English to display captions or None to switch them off

    ThreeNow On Windows

    1. 01

      Hover the mouse pointer over the picture

    2. 02

      When programs are captioned, a CC symbol at the bottom of screen is shown

    3. 03

      Mouse click on this symbol

    4. 04

      On the pop up menu, select en-NZ to display captions or Captions off to switch them off

    Whakataa Māori On Demand

    1. 01

      Where a program caries Subtitles, these are part of the picture for everyone to see. No viewer action is needed to display them

    SkyGo

    Currently available on selected sport only

    1. 01

      To Turn on Captioning permanently - Press Setup

    2. 02

      Scroll to and select Audio & Subtitles

    3. 03

      Scroll to & select Language

    4. 04

      Using the left/right arrows, select English

    5. 05

      Press the green button to save your settings

    6. 06

      Turning on Captioning temporarily - via a channel

    7. 07

      Press the 'i' button

    8. 08

      Press the yellow (language) button

    9. 09

      Using the left/right arrows, highlight Subtitles Language

    10. 10

      Using the Up /Down arrows select English

    Google Play

    1. 01

      Click the CC button in the bottom left corner of the video player

    Google Chromecast

    1. 01

      Select a video that has subtitles. If there is a CC icon in the description of the movie or TV show, that video will have subtitles available

    2. 02

      Tap on the Chromecast control bar at the bottom of the screen to expand the controls

    3. 03

      Tap on the CC button on the bottom left hand corner of the screen

    Apple TV

    1. 01

      While the show is playing swipe down to reveal the info menu

    2. 02

      Swipe right to highlight Subtitles and click to select

    3. 03

      Swipe right to select English

    4. 04

      Swipe Up to dismiss the menu

    Android mobile

    1. 01

      Open your device’s Settings app

    2. 02

      Tap Accessibility, then tap Captions

    3. 03

      At the top, tap the On/Off switch

Couldn’t find the answer you were looking for?

Get in touch with our friendly team.

Contact us