Via Freeview HD

Using your Freeview TV or set-top box remote, press the subtitle button. This is usually represented by SUB, SUBT, STTL or a line of dots at the bottom of a square.

  1. Select English subtitles on.

To turn captions off

  1. Using your Freeview TV or set-top box remote, press the subtitle button. This is usually represented by SUB, SUBT, STTL or a line of dots at the bottom of a square.
  2. Select English subtitles off.

Via Freeview Satellite

If you have a built-in Teletext decoder, eg Zinwell brand

  1. Push the Teletext button on your Freeview remote. This is usually represented as TTX, TXT or three horizontal lines.
  2. Either dial 801 in Teletext or select Subtitles if this option appears.

If you don’t have a built-in Teletext decoder, eg Hills brand

  1. Push the Teletext button on your TV remote. This is usually represented as TTX.
  2. Dial 801.

To turn captions off

  1. Push the Teletext button on your Freeview remote if you have a built-in Teletext decoder or push the Teletext button on your TV remote if you don't have a built-in Teletext decoder. This button is usually represented as TTX.
  2. Unselect subtitles if this option appears.

Via SKY or MY SKY HDi

Black decoder box with MY SKY HDi or SKY box on the front

To turn on for all channels with captions available

  1. Using your SKY remote, press the setup button.
  2. Select Audio & Subtitles.
  3. Select Language.
  4. Set preferred subtitle language to English using the left or right arrow.
  5. Press the green button to save new settings.

To turn captions off

  1. Using your SKY remote, press the setup button.
  2. Select Audio & Subtitles.
  3. Select Language.
  4. Set preffered subtitle language to Off using the left or right arrow.
  5. Press the green button to save new settings.

Via Vodafone SKY set-top box

  1. While on a channel, using your remote, push the yellow button.
  2. If captions or audio description are available, an options menu will appear on screen.
  3. Select Subtitles and press OK

To turn captions off

  1. Press the 'i' button on your remote.
  2. The words 'Hide Subtitles' will be shown on the banner.
  3. Press the yellow button on your remote.
  4. The words will change to 'Show Subtitles'
  5. Press the exit button to return to TV.

TVNZ OnDemand

https://www.tvnz.co.nz/shows

On desktop computers:
To turn captions on for OnDemand programmes which carry captions, hover over the CC icon at the bottom right-hand corner of the video-player window, and then click 'en-nz'.

On the TVNZ OnDemand app:
To turn captions on for OnDemand programmes which carry captions, press the CC icon at the bottom right-hand corner of the video-player window, and then select 'English (New Zealand)'.


HEIHEI

https://www.heihei.nz/


On desktop computers:
To turn captions on for HEIHEI programmes which carry captions, hover over the CC icon at the bottom right-hand corner of the video-player window, and then click 'en-nz'.

On the HEIHEI app for iOS:
To turn captions on for HEIHEI programmes which carry captions, press the white box with black lines in it at the bottom right-hand corner of the video-player window, and then select 'Text: On'.


On the HEIHEI app for Android:
To turn captions on for HEIHEI programmes which carry captions, press the white box with black lines in it at the bottom right-hand corner of the video-player window, and then select 'Subtitles: English'.



ThreeNow On Demand

https://www.threenow.co.nz/

Programmes that can be watched with closed captions have a CC icon at the bottom right-hand corner of the video-player window. Hover over it and click 'en-nz'.
Captions are only currently available on ThreeNow on desktop computers.